Frequently Asked Questions

Everything you need to know about your MediCaptain experience.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. Expedited shipping options are available at checkout if you need your items sooner.

What is your return policy?

We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Do you offer international shipping?

Yes, MediCaptain ships to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.

How can I track my package?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your products covered by a warranty?

Yes, all MediCaptain products come with a one-year limited warranty against manufacturing defects to ensure you receive the highest quality gear.