Returns & Exchanges

At MediCaptain, we stand behind the quality of our protective sports gear and offer a 30-day window for returns or exchanges on all items in original condition. Whether it's a sizing issue or a change of heart, we are committed to ensuring you have the right protection for your game.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the product shows no signs of wear or field use.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned gear, your refund or exchange will be processed within 5-7 business days to your original payment method.